Poor service

I am quite dissatisfied with the way the company handles their online operations. I placed an order three days ago and have yet to receive any updates beyond a confirmation email. I've tried calling several times, but the line always says the operator is unavailable. It’s starting to feel like some sort of questionable operation. I even contacted the nearest store in Roodepoort, but they said they couldn’t assist me because the order was placed online and advised me to call the number listed for online orders. Now, I’m left feeling confused and unsure if I’m being ****med. To make matters worse, I’m going on holiday on Wednesday and have no idea when they’ll respond or deliver the mattress I’ve already paid for in full.