Poor bed quality

I went to Bedzone Cosmo City in June 2024 to buy my kids a 3/4 bed but I end up buying a double bed.

Around January, the bed started sinking and I thought maybe is one legs but when I was cleaning the room and changing the position of the bed, I reliase that the mattress was sinking.

I reported the matter to the branch and they advised that I need to take pictures and I did. The call was logged and the assessor phoned me and later in the day they said my claim was rejected because if I did not rotate the bed.

The bed is used by kids under 11years and sometimes is not even been used however the bed sank in less than 12 months.

Now they trying by all means to make excuses. I bought the bed cash and they told me is goof quality.

In my house I have bed that I bought 10years ago and is still intact. How can a bed sink in less than a 12months and you find excuses not to reimburse the client.

Now, my kids don't have a bed because of poor quality. I have been waiting for the assessor to come till today and I can see the warranty is now approaching.

Now , I just want my money back