Fed up

I wrote to hallo Peter, they called at regarding the report by me to you,the rudness hasn't stopped,justifying their service and actions, I complained about them putting debit orders through on wrong dates, the agreement is on the 5th of every month as I'm speaking yesterday was the 7th and they put it through,I asked them to do a debit check sothat i i can approve it on my app, seems like they don't want cause there is no reply and I was online with one of their staff members when I requested it