Extremely Frustrated and Disappointed with Bedzone Lenasia – Unprofessional Service!

I am beyond frustrated with the shocking level of unprofessionalism I’ve experienced from Bedzone Lenasia.

I purchased a bed and headboard on credit last month. Initially, I was promised delivery the very next day – yet I had to wait three days, being fed false promises daily that the delivery was “on the way”. That was already frustrating enough.

Then, halfway through the month, I received a message from Takalani, the sales lady who had assisted me, informing me that there was a “mistake with the contract” and I had to re-sign and redo the debit order approval. To this day, I have not been given any explanation as to what exactly the mistake was. This is completely unacceptable and highly unprofessional! Still, I reluctantly comp****. I then asked her to add a sleeper couch to the contract, which she did.

Just when I thought the drama was over, a few days ago I received another message from her saying she forgot to add the headboard to the contract, and that I would need to sign everything again – for the third time! At this point, I began objecting. This is an outright mess!

To make matters worse, when I was contacted for the debit order approval, I was informed that two accounts are now open in my name! When I confronted Takalani about this, she insisted there was only one account. I told them I would not approve anything further until I had confirmation in writing that only one account exists.

I was told that cancellation would take a day, yet I was still being pressured to approve a new debit order amount.

Eventually, yesterday I gave in and approved the debit order for the third time – and had to go through their so-called "interview" for the third time as well! This has been exhausting, unnecessary, and incredibly frustrating.

Bedzone needs to take accountability for this mess. I have lost trust in your store, your staff, and your process. I demand a full explanation and urgent resolution.

This has been one of the worst shopping experiences I’ve ever had!