Bad service!!!!!

Dear Bedzone Team, I recently took a bed with Bedzone and had been paying my account well until I was retrenched from work. My phone is currently broken, which has made it difficult for me to stay in contact. To my shock, your team came to my house wanting to collect the bed — without any court order or proper notice. This is completely unacceptable and ********. Three days before that visit, my wife had already spoken to your team and explained that we were making arrangements for payment. In addition, my daughter had previously received a rude and threatening call from one of your representatives. The caller spoke to her in a very disrespectful manner, as if I had taken his personal property. Even today, I had to ask my daughter to assist me with the payment on this account. The way your staff has handled this has left me feeling humiliated and disrespected. What hurts most is that we were told the bed was insured, yet instead of being treated with understanding, I have been treated like a ********. I fully acknowledge that I am behind on payments, but that does not justify being spoken to rudely, having my family contacted, or having people show up at my house to take the bed ********ly. I request the following immediately: That you investigate the behaviour of the staff members who called my daughter and who came to my home. That all contact be made directly with me only — not with my daughter or any other family members. That any repossession action be suspended until proper legal process is followed. That a written payment arrangement be offered to me so I can resolve this account respectfully.