Bad service

I bought a bed on the 23rd of December nd unfortunately I gave in the wrong address but I immediately requested for the address to be changed the same day. I was told how they can't change the address because the offer was finalized which I felt like it was not fair, they went on nd told me that I should find Transport to that will fetch the bed from the initial address to where I was supposed to the address I want the address to be delivered. The manager told me how this would affect my score if I choose to cancel the offer. The protea Gardens staff gave me nd my sister bad service. We really wanted the bed.