Bad customer service

Item: Bedzone
Rating: 1
Author: Thabitha K

Bought a queen size bed (cash) on1st April 2025 @ Mayfield bedzone branch.. they promised to deliver the following day. Fine with me Wednesday nothing and on Thursday(4th) afternoon I called them to ask what happened the manager said he is sorry.. they Will deliver on Friday. Friday later on the afternoon they delivered double bed 😡 and I refused to take the bed because it's not what I paid for. Weekend passed no delivery, Monday passed again on Tuesday morning 08 April 2025 I had to call the store again. What does the policy say shouldn't you guys check on your customers to ask if they received their orders? Bad customer service I regret going there

Helpful (0)

Replies (3)

Bedzone's replyOfficial

08 Apr 2025, 14:32

We acknowledge and are in receipt of the complaint/enquiry An agent will be in contact within 48 hours.
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Bedzone's reply08 Apr 2025, 14:32

Official

We acknowledge and are in receipt of the complaint/enquiry An agent will be in contact within 48 hours.
.

Thabitha K's updateReviewer Update

08 Apr 2025, 19:16

Thank you so much to hello Peter... a lady from bedzone office called me and she assured me that they'll fix the matter and same day around 19:00 08 April 2025 they delivered the right bed.

Thabitha K's update08 Apr 2025, 19:16

Reviewer Update

Thank you so much to hello Peter... a lady from bedzone office called me and she assured me that they'll fix the matter and same day around 19:00 08 April 2025 they delivered the right bed.

Bedzone's replyOfficial

09 Apr 2025, 08:47

Thank you for taking the time to rate our service we appreciate & value the feedback.

Bedzone's reply09 Apr 2025, 08:47

Official

Thank you for taking the time to rate our service we appreciate & value the feedback.