Disappointed and Disgusted by Bedsdirect

On the 27th of June 2020 I purchased a Rest -a - Pedic Sleep Supreme Queen bed set for my daughter from Bedsdirect in Midrand. After 5 months of having the bed, the mattress started sagging in the middle and the springs started sticking out. I then emailed Bedsdirect to lay a compliant. I have heard nothing from them after the emailed I have sent. After 1 year and with no feedback from them, I then decided to reach out again. A gentle man by the name of Zak eventually phoned after a year after I logged the compliant. Zak went ahead and promised me that he will assist me in replacing the mattress. After not hearing from him for days, I then processed to contact him again, he then said he will email me a complaint form for me to complete and I then needed to forward it back. After several attempts of sending the complaint form to Zaks and Bethul as according them they have not received my email (which was strange to me because I have emailed the completed complaint form to them several times). After all the promising from Zaks that he will assist, I was then asked after he said he can help ,if the mattress had a stain on it(coffee stain), I then said yes, all of a sudden, he was unable to assist, saying that the supplier will not take the mattress / bed set bad due to this. I then asked Zak what does a SAGGING MATTRESS, SPRINGS sticking out making and the discomfort it causing my daughter and laying a complaint after 5 Months of having the bed on got to do with a coffee stain. Zak phoned me on the 27th November 2021 and promised he will help me. Today the 7th December 2021 , I received a email from Bethul , with a comment from the supplier that they are unable to assist , because of the coffee stain.

My daughter needs a new mattress and as well as new base as her base broke as well. I am not in the financial situation to buy a new bed now, because I should not be buying a bed that only lasted 5 Months. I am so disappointed and disgusted by Bedsdirect as well as the supplier that supp**** and falsely advertised there bed as (Manufactured using a pre–compressed bonnell type spring unit, incorporating our unique tech-edge support system. This allows for a wider sleep surface. This mattress is manufactured using only finest quality materials including rebond medium density foam finished in standard knit fabric. With a maximum recommended weight of 90kg per person and a traditional turn type rotation, the Sleep Supreme bed is an excellent choice for those in the market for a reliable sleep solution at an affordable price) This a bull, because this bed has caused nothing but discomfort for my daughter. This a shame how customers get treated, I spend R 2 800 which in my circumstance is a lot of money.

Now I am at fault because I did not follow up

I did not even receive an apology from them , just simply we can not help cause there a coffee stain on the mattress.

I need answers and a coffee stain is not an answer.