1 reviews | Active since Jun 2012
Bed bought at Bed direct has defective mattress
On Saturday (27 January 2016), I inquired by calling Bed Direct using the number given on the website for their Midrand store and I spoke to Bethuel and I explained to him what I was looking for, i.e. a strong bed that was steady and reliable and could handle the weight of up to 120kg. He recommended a bed that he indicated they often sell to the hospitality industry, assuring me of its durability and reliability. I thus made the decision to buy the bed based on this. The bed was delivered to us on Monday and yesterday the person it was bought for alerted me to the fact that the mattress has sag areas. I then emailed Bed direct and Bethuel tried to convince me that this is how beds are and yet that is not how my bed or my sister's bed is. He said that he would escalate my complaint to their manufacturer, that being Rest Assured and get them to send someone to have a look at what the problem is. If this is how this bed is, I believe that Bethuel misrepresented the quality of the product and led me to believe it was of a quality it was not. Misrepresentation of facts to secure a sale renders a sale contract voidable and it is a material misrepresentation as I was led to believe.
Bethuel did not escalate my issue to the manufacturer as promised. The issue was resolved because I posted this report and that was how I got the people from Rest Assured, the manufacturer to come and have a look at the mattress. After they examined the mattress, they were compelled to admit that it was faulty and they exchanged the mattress with a proper one. Bethuel wanted us to accept this defective mattress as is and now he wants me to remove the report. I guess he wants to carry on ill-advising consumers out there and trying to take advantage of female consumers by telling them that defective matresses are normal. I believe Betheul need to learn to respect people and not think that he knows what is best for them.
Bethuel did not escalate my issue to the manufacturer as promised. The issue was resolved because I posted this report and that was how I got the people from Rest Assured, the manufacturer to come and have a look at the mattress. After they examined the mattress, they were compelled to admit that it was faulty and they exchanged the mattress with a proper one. Bethuel wanted us to accept this defective mattress as is and now he wants me to remove the report. I guess he wants to carry on ill-advising consumers out there and trying to take advantage of female consumers by telling them that defective matresses are normal. I believe Betheul need to learn to respect people and not think that he knows what is best for them.