Bad Square

---------- Forwarded message ---------- From: "fatima Charles" ********** Date: 28 Sep 2017 19:36 Subject: Re: Uncomfortable Hotelier Orthopedic To: ********** ********** ********** ********** Cc: **********

Dear Brother Waheed, it's nothing personal. Let me clarify, I do not even know you Sir.

Respectfully, can you please respond to me in writing or for the least acknowledge receipt.

Let me make it clear, I'm not threatening action. In fact I should sue for pain and suffering too, which I undergone whilst sleeping on this bed. I'm at the disadvantage here. And to correct, it's immaterial the cost price of the unit. It is an irrelevant, poor argument made, related to a product guarantee.

Can you inform if I can get my refund.

Correctly, you advertised free delivery.

I would appreciate if you can get in touch me even via telephone, on the contact number provided. But preferable in writing.

I do not want to continue to go on a repetitive rant.

I will not let this matter just slide.

---------- Forwarded message ---------- From: fatima Charles ********** Date: Thursday, September 28, 2017 Subject: Fwd: Uncomfortable Hotelier Orthopedic Hide quoted text To: ********** ********** ********** ********** Cc: ********** **********

please find attached proof of cash purchase transaction.

I am getting the raw end of the deal here. When I made the purchase I weren't informed before payment in order to have your bed guaranteed, you will pay up to R400 for deep cleaning of a poor, sagging mattress and an additional R120 for the bed base.

I'm extremely unhappy and an unsatisfied customer.

I have this shoddy bed only for 1 year and all this problems already. I bought this 'hotelier orthopedic' bed cash to receive this poor customer service. No customer care service. I regret ever buying from you.

On top of that the bed caused me severe back problems and other complications. It has become almost impossible to sleep on. I had to go to a medical doctor as a result of experiencing backaches due uncomfortable, bad sleep as a result of it and now also is an increase, additionally, in medical costs.

I feel I am well within my rights as a customer. I will approach the Office of the consumer protector, NCR and the papers.

I'm very unhappy. I want a full refund.

Fatima Charles ********** 611 -------- Original Message -------- Subject: Uncomfortable Hotelier Orthopedic Date: 2017-09-21 17:03 From: Fatima Charles To: ********** **********

Hi Tahir,

We purchased an Hotelier Orthopedic queen size bed, bought it in June 2016 at your store out in Ottery Centre. Mattress causes now severe back problems and other complications. It has become almost impossible to sleep on comfortably. We had to go to a medical doctor as a result of experiencing backaches due uncomfortable, bad sleep as a result of it and now also is an increase, additionally, in medical costs.