Complaint

On Tuesday the 10th of October 2023, I purchased their Queen-size Chicago bed using an EFT method of payment to the value of R11349 including R350 delivery fee. They promised to deliver the bed by latest Saturday the 14th. Surprisingly, on Thursday the 12th, I got a whatsApp message from one employee by the name of Ziggy telling me that the factory had reneged on their promise, and would not be able to deliver on the promised date as they had run out of the bed I had paid for. He further informed me that because they had promised to deliver before Saturday, they would instead offer me a better quality bed at no extra cost, and I agreed. More surprising was the delivery method on the day, which was on the roof of a car which they attributed to their delivery truck being broken. I was happy to have a bed but I was surprised by the size of the bed which, to the naked eye looked smaller than a queen-size. I thought it was just my eyes playing tricks on me, until I got a tape measure, which confirmed my suspicions. The bed is indeed smaller than 152cm. The other problem is with the base which is wobbly. I reported both problems to the company, and they have refused to take any accountability nor to assist in any way. I asked them to cancel the deal as I am not happy with the quality of their bed, and they have refused. I reported the office of the ombudsman, and apparently they are not cooperating