When customers feel listened to

I recently ordered a Sealy bed through the Beds-On-Line's website. Adjustable feet for the bed were specified in the online description, but the feet that I received consisted on one solid piece each, with no option of adjustment. I happen to be quite short, so this matters. <br> <br> After some email correspondence with Jenni Ball (who oversees the processing of orders and customer service), I received the correct adjustable feet in a few days. Thank you, Jenni! I wish more stores, online or not, made every effort to listen to their customers and to provide a great service, as you do!