No stock, late delivery, poor communication and damaged goods

I ordered and paid for a storage base bed. Beds-on-line.co.za informed me that the item was out of stock and the manufacturer closed for the holidays. There was no indication on the site that the item wasn't in stock when I ordered. They sent a replacement base to use in the interim and assured me they'll be in touch about the replacement.

After the holidays I received no communication. When I contacted them, they told me the manufacturer was still closed. Three months after I ordered the bed, they finally promised delivery. They told me to expect delivery "early" in the week. I arranged my week to be at home to receive delivery early in the week, but they only showed up on Friday. Nobody communicated with me about the delivery delay at unless I initiated communication. On the day of delivery they told to be home to receive delivery at 11, but only showed up at 16:00.

When the bed finally arrived, it was damaged. It had apparently been damaged by a forklift. I've asked for a refund, which they're unwilling to give until they've collected the base, once again expecting me to arrange my days around their delivery times.

After more than three months, I have neither the product I paid for nor my money. It's been a dreadful experience.