Defective Bed

I opened the packaging box of the vertical bed I ordered just over a year ago to find that one of the legs was defective. It is impossible to use the bed as a result of the defective leg. As the workmanship was poor I contacted beds-on-line to ask to return it for a refund. I received no apology from beds-on-line. They said they would see if they could replace defective part and that the costs would be for my account! I recommend that customers choose a bed supplier with better customer service and workmanship.