Beds on Line is Awful! And so is their customer service. . .

I have seen multiple reviews here say that Beds Online is a brilliant company and that Jenni is a lovely person, and like many buyers, Beds Online was chosen because of these reviews. I only wish we had experienced this version of Beds Online. But sadly this was not the case. In short: this company is NOT worth ordering from. And Jenni is not as helpful as she could have been. If you like ordering from a company where the delivery will most certainly not happen on time (& 10-15 days is closer to 25 days), or getting a bed that's a completely different colour and size than what you ordered, then use Beds Online. If you would like to play "let's go find the delivery van", because they haven't got a working GPS, then use Beds Online. (By the way, the delivery guys were exhausted, because they were driving all over Cape Town to find out WHERE said bed was!) If you would like to be told by the very helpful Jenni that your double bed will grow miraculously into a queen size bed, then use Beds Online. You should make mention of this on your site, and yes it is a common thing with some beds, but the bed received is 15 cm off in size. I wonder if the colour will change over time to what was ordered too? I am surprised this company is still operating. I suggest you make a motion to offer a refund. The rest of the review will happen in 10-15 days.