Awful after-sales service

Truly awful after-sales service from Jenni Ball at Beds-on-Line. She completely ignores emails and after 6 weeks still hadn't once given me any feedback on my query. In the one email she initially sent me she blamed Tafelberg Furnishers for not getting back to me with feedback. But when I eventually contacted Tafelberg Furnishers directly, they were on the ball and sorted out my problem straight away. This is not the first time I've had bad service from Jenni. Last time it took months of frustration before my query was resolved. Jenni Ball you really give your company a bad name!