VERY BAD SERVICE FROM BEDS FROM HOME

Last Wednesday 27th April 2022 my wife and I purchased a bed from your Tygervalley branch. The sales assistant Jo advised that they could only deliver today 4 May 2022. I wasn't keen on only receiving it today so she advised us that we could use a private service that could deliver Friday the 29th April 2022 arranged by her. Delighted we paid.

Eight thirty Friday I phoned Jo to find out what time delivery would be only to find out that she had not loaded it as a private delivery and delivery could only be Wednesday as she put on the invoice. (so basically she used the private delivery to seal the deal because she deliberately put the delivery as the Wednesday after we expressly told her we wanted delivery I Friday) I stated clearly that both my husband and I confirmed we wanted delivery on Friday. She said that she would speak to the private driver and let me know. I had to phone her back again only for her to tell me that the private driver was sick.

Furious at the situation I asked when he could deliver it. That was at 9am. She promised to get back to me in half an hour to advise when the driver could deliver. (bare in mind, we sold our current bed because we bought a new one and they where collecting the bed on Friday). Twelve o'clock I had to phone Jo Again! No apology for not getting back to me and she then advised me that she couldn't get hold of the driver and there was nothing she could do. By this stage I was so over the situation and the lack of assistance from Jo never mind the predicament she had put me in. I advised her they must just deliver today Wednesday 4 May 2022, but to please deliver first thing.

Well is now its past 20:00 and my bed has not been DELIVERED! I have literally phoned seven times today to confirm delivery and time but the 'stand' in sales assistant could not confirm a time but promised it was on the truck and would be delivered today.

We asked that we need to be clear if the bed is not delivered by nine thirty this morning I will be reversing the transaction from my side advising my bank to cancel. We still have not received it. I will further more be using every social media platform and complaints platform to advise people of your terrible service, lying sales staff and how you conduct business. Invoice number - TYGERVALLEY BRANCH