Unprofessional - Poor Customer Service

I will never buy from them again. I placed my online order on on 17 March 2024. We were going away on holiday and I arranged for the bed to be delivered after we get back. Bed was delivered late afternoon on 25 March 2024. I called the next morning to inform BFH that the base was faulty, I was asked to send pictures which was done on the same day. I never heard back and called again on 28 March 2024 to follow up. I was told it will be sorted out that day. Then I received a call from a lady saying they are overbooked for the day can they deliver Tuesday 2 April. I explained I was on leave that week, we will be back at work and only be home at 6pm. She confirmed that is in order. So yesterday came and went no delivery. I send an email. This morning I got a call with an apology and they will sort it out and get back to me. Got a call from the lady again confirming they will deliver today after 6pm. It is now 8pm and again they are a no show. This terrible service delivery from this company.