1 reviews | Active since May 2016
These people lie. Do not buy from them. They think their customers are idiots and will believe anything they say
<p>I bought a bed from them and when it got delivered it was NOT the same as the one I tried out in their store. I was not happy so I wrote to them. They ensured me that it was the same bed and that it just looks different in the showroom. I then checked their website and the one that they delivered DID not look like the one that is so clearly on their website. Is that not false advertising? The thing that bothered me most is them telling me it's the same when I can SEE with my own eyes that it is not the same. They must think that their customers are idiots. They are basically con artists. And I'm not the only one. My mom bought a pillow from them to match the ones at home and they assured her that it is the same pillow as that is the only one they have. She trusted them and bought it. When checking at home it was definitely not the same pillow. Not only aesthetically but the way it felt as well. She called them to tell them that it was not the same and they continued to lie and say that it IS the same. Again, they must think their customers are idiots. They said that she couldn't return it because it was "used" - the only using was checking if they were in fact the same pillows! She is literally going to take the old and new pillow TO them to prove that they ARE different. I WISH I COULD DO THAT WITH MY BED. Next time I'm going with a different store next time. One that offers up to 100 day customer satisfaction guarantee. Had I not been as desperate as I was for a new mattress because of my back. I would have had time to research and gone with those stores instead. BEWARE buying from them. No customer support. Once you've purchased you're basically dead to them. </p>
Escalated until we got what we needed. The initial staff we dealt with didn't seem to learn how to better treat customers though. He dragged his feet even after management came down on him. I guess they need to vet their employees better. Bad customer service is bad for business.
Escalated until we got what we needed. The initial staff we dealt with didn't seem to learn how to better treat customers though. He dragged his feet even after management came down on him. I guess they need to vet their employees better. Bad customer service is bad for business.
