Request delivery fee refund

Last week Friday I called the Cape Gate store to enquire about a queen size bed that I saw on their website. I decided this is the bed I want, and asked them to keep it for me until the following day as I needed to arrange a bakkie. The lady who I dealt with confirmed that the bed had been put aside as there was only 2 left it stock. She said that she wouldn't be available but I can deal with Carmen. Saturday morning I went through to the Pinelands branch to test the exact same bed out. When I got there, a very nice young lady by the name of Claire assisted me. she advised that none of the branches within my area had a black base - this is after Cape Gate promised to keep the bed for me. Claire and myself spoke to Carmen at CG. Not only was she rude buy also had an attitude of of note with me. I especially arranged for a bakkie so I could avoid the delivery fee. I've now had to pay for the delivery fee, and was promised that the bed would be delivered this morning (I had to take off time from work). It's now 12h00 and still no bed. I've had to call Linda twice after she said she'll phone me regarding my delivery. I would like the delivery fee to be refunded for inconvence