Refund delay

Good day

I’m writing this with great regret regarding the bad service I’m getting from BEDS FROM HOME in Tygervalley mall Cape Town . I laybyed 2 x3 quarter beds and I paid R1000 rands on the 1 December 2021. I went back to them on the 24 December to cancel the lay-by. I was advised that their head office is closed and they will only process this cancellation from the 15 January 2022 also they advised me that from the 15 of January 2022 I must wait for 21 more days In order to get my deposit back and they will take 15% from the deposit I paid as a penalty for cancelling the lay-by.

Up to date I sent them my banking details proof twice already. I have been going to their branch in Tygervalley numerous times always they are telling me the same story that they are waiting for their head office and I asked the lady for the head office contact details and she said she is not allowed to give me the head office details. It is almost 2months now since I have been waiting for my money, I am really tired of their excuses they are telling me always when I go to their branch saying their head office is processing the refund.

I need my money back ASAP!