Poor Service and Very poor customer relations

I paid for a bed and declined the delivery fee, due to the fact that I had a pick up available until the end of the week. I was assured by the store manager that my bed would be available by Wednesday. Only on Friday did I receive a call to pick up my mattress. Due to the fact of the late arrival of the mattress at your store, my wife and I went in to the store to discuss possible delivery. The store manager was not friendly from the start and said that it could only be delivered the next Wednesday. I asked her how can it take so long and why should I pay for something if they were late on the delivery, she did not answer me and I said \Hallo"to her as she was completely ignoring me. She then went off at me and told me that I had no manners and that I am pathetic along with other insult. I then told her to rather pay my money back as I cant do business with a company that treats me this way. She told me to leave her shop and that she wont pay back my money until it suits her. Afterwards I tried calling other shops to get the owners details. Johan could not assist us neither could Susan and neither were very interested in solving the problem or providing us with the owners details."""