Poor After Sale Support - 2 Months and waiting

I am utterly disappointed with the manner in which the repair of my mattress is being handled. <br> <br> I -emailed Beds from Home on 2 Feb 2016 complaining that there is a fault on my mattress. This mail was forwarded to their factory on the same day. Nothing happened and I sent a 2nd mail on 16 February asking for an update. The production Manager then rep**** to me requesting certain details which I provided the next day. Again no response until I sent another mail on 29 Feb. The Prod manager then called me the next day and we agreed they would collect the mattress when they next travel through my area. <br> <br> It has now been more than a month since that conversation. I have received no contact from anyone at Beds from Home Since. <br> <br> It is clear they do not value existing customers as they have already made the money on the sale. There service is slack.