Non existent customer service and communication

<p>I bought a bed from the canal walk branch and asked for it to be delivered specifically on Saturday . On the Saturday morning , i sent an email asking for the time of delivery and no one got back to me . I then called them and spoke to a lady who said she did not know what time delivery was ,but my bed was certainly being delivered .At around 3 , i sent another email and again i was told that yes ,i was getting my bed before the end of the day .Around 5pm i called and spoke to Margot , who asked me to give her time to call the warehouse or whoever and enquire .Shortly before 6 i called again,that is when i was told that i had somehow been "skipped ." My bed will now be delivered either on Monday ,or the coming Saturday .</p> <p>My deepest disappointment is the lack of communication . I was the one who had to keep on enquiring for updates and no one ever took the initiative to update me . What would have happened if i had not taken it upon myself to ask ? After communicating with them for the whole day ,they still managed to "forget "me .</p> <p>Now i am waiting for Monday , seriously hoping that i do not get skipped or forgotten again ,somehow .</p> <p> </p>