Extremely poor aftersales service - would not recommend

I would strongly recommend that you reconsider ever purchasing from them based on the aftersales service alone!

On the 10th December 2021 I called them and then as instructed, I emailed my concern to the address given. Since then, I have not received any calls or emails about the mattress other than when I called or emailed to find out.

Mattress was purchased on 17 December 2019. During 2021 I started feeling pains in my hip bone on both sides to the extent that I could not lay on my sides at all. I realised while trying to readjust myself in bed 1 night that I could feel the springs. That's when it occurred to me that the pains were cause by the springs of the mattress.

FYI - The mattress is advertised with a 2 year guarantee and 15 year warranty and I am below the weight limit for the mattress.

Mattress name - Padley Hotelier