Do not buy Hotelier Beds

I hope that as a consumer you are reading this before making your purchase.

I have nothing bad to say about the service I received in the stored I purchased my mattress from. What happens afterwards is where things turn sour.

Long story short, I contacted the store within the 2 year guarantee on the 10th December 2021 about springs that can be felt when I lay. My issue is still unresolved. Whenever I email or call, the store owner will escalate the issue to the higher ups but absolutely nothing happens.

I understand that issues such as mine are out of the store owners hands. They escalate, but absolutely no action takes place from the higher ups or "Factory".

If you are still considering to buy a mattress from 1 of their stores, reach out to me and let me explain my experience to you. The full story.