Beds of Thorns from Beds From Home, Canal Walk

Had the best service buying my families beds but that is the only positive out of this whole experience. Bought the beds Black Friday 2018, paid via EFT from a quotation I received and forwarded the proof of payment, beds was delivered and I was never forwarded an Invoice. We were busy with building work at home and it slipped my mind nor did I ever expect to remind them to give a receipt, which should have been provided when payment was made. I emailed them in Canal Walk and after almost a week of waiting, no reply. I emailed them again and was informed that I needed a picture of the beds name and an invoice. Explained and forwarded the 2 emails I received from Susan, non of which was an invoice, and was duly informed they won't be able to help as I needed an invoice or a quote. I contacted the HO in Maitland and they only forwarded the email to the store that can't assist. They are not with the Ombudsman offices so that was a dead end. Take your money with a smile but gives you service with lots of *****les.