Bad Service

I purchased a bed in December and paid in full but because our home was being built we wanted delivery at later stage.Sales person asked me to phone 10 days before we needed bed which i did and was given date in advance to collect .we had to arrange our own transport and when wanting to collect found out that bed was not ready.No phone calls to inform us and no compensation.I asked for them to arrange free delivery but was told that they will charge for delivery or we must collect ,this was on the Monday after the Saturday we were to originallycollect bed.<br> Shocking service