BAD CLIENT SERVICE!!!!

WE ARE REALLY DISAPPOINTED IN BED FROM HOME, WE BOUGHT A BED IN OCTOBER 2015 OUR BED WAS DELIVERED ON 10 OCTOBER 2015, WE REALIZED SOMETHING IS WRONG WITH THE MATRESS AS IT WAS SAGGING ON THE ONE SIDE AND WAS WIBBLEY WOBBLEY AND THE SPRINGS MADE BAD NOISE. WE REPORTED IT TO THE BRANCH WE BOUGHT IT FROM ON THE 3 NOVEMBER 2015, LESLIE ASKED US TO EMAIL HER PICTURES AND A DISCRIPTION OF THE PROBLEM, WHICH WE DID, WE RECEIVED NO FEEDBACK , AROUND THE 9 NOVEMBER RECEIVED SOME FEEBACK THAT THE FACTORY WAS MOVED AND THEY JUST VERY BUSY AND HAVE NO FEEDBACK ON OUR COMPLAINT AS YET. AGAIN WE WERE PATIENT AND ON THE 12 NOVEMBER OUR PATIENCE DREW THIN. WE PHONED TO SPEAK TO THE OWNERS AND THE REPLY WAS THAT NOBODY IS ALLOWED GIVING OUT ANY CONTACT NUMBERS WE MUST EMAIL AGAIN. SO WE SENT A EMAIL AGAIN AND NOT EVEN AN HOUR LATER WE RECEIVED A CALL AND ARRANGED THAT THE MATRESS WILL BE COLLECTED ON THE 16 NOV 15, IT WAS COLLECTED AND THIS AFTERNOON THEY BROUGHT BACK THE SAME BROKEN MATRESS. EVENTUALLY WE GOT THE JASON CONTACT NUMBER BUT ACCORDING TO HIM HE KNEW NOTHING ABOUT ANY COMPLAINTS OR EMAILS, AGAIN TONIGHT WE NEED TO SLEEP VERY UNCOMFORTABLE, AND WAKE UP WITH BACK PAIN.