Refund

<p>Bought bed on the 31st of November 2016 and the sales lady (Gabby) convinced me to take mattress protector as well. On delivery I discovered that the mattress protector was not of good quality, it was like plastic of which I paid R600 for it. The following day I returned it to the store and I was told that I have to wait for my refund since the store has to get customers who will buy items for cash. I was shocked as I have never heard of such terms. I waited until 31st January 2017 and I phoned Gabby she requested my Banking Details. Waited for 2 weeks and when I called her she referred me to their Head Office (Denise Anepri) who also referred be back to Gabby. I am so frastratated as I do not know what to do now. They always promise to get back to me and they have never, I am the one who keeps on following up.</p>