Pathetic Service!

<p>I'm really disgusted in Beds for Africa for their poor service! I bought a bed in March 2011, after only 10 months the beds 1 spring came loose, and became noisy. I then contacted beds for Africa Silver lakes where I spoke to Thabi, she then said she will come back to me, after leaving messages with no response I started talking to Rosslene, at the same branch. Needless to say, she never came back to me either. I later stopped at the branch to hear what was going on, apparently they were still busy with it and asked me to send my receipt once again (I figured they had then lost it). 2 years later, still not sorted out, I asked if there were anyone else who could then assist me with this, they said no and that it has to be handled by the branch and that I should just give them another week. So I did, and basically just lost all hope after them not responding once again. A few months later I got a call from Sealy themselves, giving me the first warranty fee, I asked them to send me the invoice so that I can take this up with the silver lakes branch, because they should pay this, as it was their fault that the complaint was lodged after the guarantee expired. Nothing came of that either. Last year we started getting bad backpain and I then phoned another branch who said I should talk to Annamarie from Centurion. I phoned her and she said she will phone the silver lakes branch and sort this out for me. I got hopeful and yet again no response... I phoned her again in March and she asked for me to send her a message with my details, address etc.. After no response I finally phoned George (I guess from head office), who said he will assist me with this matter after explaining everything to him. Sealy then came out and gave me a quotation of the 2nd warranty fee I should pay, I phoned George explaining this to him and he said unfortunately it's 5 years later and there is not much they can do about it now. I mean really?? I then asked him if there is no one else I can speak to with whom I can take this further with and he proudly said no sorry, I'm the only one. Paying this warranty fee is totally ridiculous. I complained in the first year, and no one did anything to assist me, if they did their job and lodged the complaint immediately it would've still be under guarantee. But instead they stalled, not bothered about complaints and clearly just there to make money with absolutely no after service. Utterly disappointed in the worst service ever. :(</p>