Pathetic Attitude and poor quality product

Bed purchased less than a year ago. Within 6 months bed is defective. I refused for the bed to repaired and asked for a new one instead he was adamant it must be repaired. Within 2 months same problem again had to go in again to be repaired and was refused a refund or replacement again less than month same problem I demanded a new bed. No stock available. Calls not nreturned refused a refund. Vishal again adamant the CPA does not give a refund for beds. When I reminded him this is not correct he makes a statement go ahead and complain to h/office the whole of SA knows about my complaint anyway. When dealing with him always got offensive remarks like if I bought a more expensive bed... When I called H/office receptionist Faihima already knew I was calling to complain about Vishal even though I did not mention his name she speaks to someone without placing me on hold and laughs loudly and I was on the line to complain about Vidhal. How offensive, unprofessional, rude and mostly suspicious that she already knew who I was calling for. After speaking to a manager at h/office I am still not sure my money will be refundeand I do not want a new bed cause I have no faith in BedforAfrica