Extremely poor service from Beds for Africa

<p>I bought and paid for a bed with the Beds for Africa (Centurion Branch) mid November for delivery on the 1st December, the following is more or less what brought me to feel that this company has no sense of what customer services is…</p> <p>· End of November I phoned them as I haven’t had any word from them to confirm delivery, I was told the delivery would still take place the 1st December but I have to be patient as they have a back-log. Nothing happened on the 1st and just after 16:00 I phoned the salesman (Duane), who told me they have a problem with delivery. The short of the long, the next day around 11:00 he came to deliver the bed, stacked on a small trailer, bed way too big for the trailer. They couldn’t reach my property and helped them carry a king size bed almost 300 meters as I could sense they would struggle to do it on their own, only the salesman and one helper. Quite an ordeal.</p> <p>· After they left, I removed the plastic and the bed smell terrible. I phoned the branch, the sales man was not at work and Arrie/Attie suggested they lend me a bed. The manufacturer told me I need to leave the bed open for about a week for the smell of glue to subside.</p> <p>Through this transaction I had to –</p> <p>· Wait an extra day to have my bed delivered after I paid 2-3 weeks before</p> <p>· I had to keep the communication going by making calls myself as nobody seems to provide feedback to me.</p> <p>· Expected to leave my bed which I paid for and not sleep on it for a week.</p> <p>· Spoke to a manager (George), after my first call to him he promised to get on it the next morning and get back to me, I had to phone him the next day and his conversation with me was very short and the message was he referred the matter to head office, he ended the call very quickly. Between all the referrals between the sales people and George I had NO feedback, not one call from head office.</p> <p>I wanted to be refunded as the way I had been treated, I had to make all the calls and keep the issue going, the replies from the people above committed to nothing. After paying quite an amount for a bed and being in the event of trying to get some response being “almost ignored” equals to a zero customer relation policy. Very quick to sell but nothing to back it up…</p> <p>I will make sure never to buy another bed from such an unprofessional retailed and also make sure to spread that message…</p> <p> </p>