RUDE BEHAVIOUR

I reported a mattress that's springs were gone and that was bought at the store in 2010. I spoke to Kashief on 23rd December 2015 to find out what I could do about the mattress and was told to fax my invoice as mattress had a 15 year warranty. I called on 5th January to check and he said that he would call once he's arranged with the factory. Kashief called me on 11th January to confirm that he had sent an instruction to the factory who would be in contact with me directly. I said I hope I wouldn't have to call back to check.Today I called to check what's happening and he said he would call me back within 5 minutes as he was going to check my fax and invoice - had a slight attitude in the voice then already as I said I hadn't heard from then. He called back and said that they calculated a pro-rata payment. When I questioned what this was for he rudely shouted at me, HEY, listen to me, you have to pay don't think you can get everything free. I got my back up too as I said I refuse to be spoken to as a customer like that. He shouted at me \Don't you ever phone me again"!!!!! and threw the phone down. I am totally disgusted and will not stoop to his level to call him back again."""