Pathetic Customer Service from Beds4u N1 City

I purchased a Bed at beds4u in N1 City. After having the bed for 7months the bed mattress made a huge ditch in after spending R4000 I called them and explained to them the nature of the problem that I am having. I was then assured that they will collect the bed in the morning take the bed to the factory for inspection and from there they will either repair or replace the bed which I was happy with. They then advised me that I should come to the store with my proof of purchase and from there they will arrange everything. I then got to the store and was told a different story that the supplier of my bed is in Strand and that he only comes to cape town twice a week which is Wednesday and Friday They then said that they will collect the Bed Tuesday already and have it at the shop for the supplier to collect it Wednesday and that he will return it Friday leaving me without a bed for a couple of days. RATHER MAKING THIS ALL CONVINENT FOR THEM INSTEAD OF ME THE CLIENT. I then called there offices today and said that won't work for me as I don't have a spare bed to sleep on and that there arrangements with the supplier has nothing to do with me the lady that assisted me upruptly said that is the only procedure that has to be followed. I then requested her manager to call me as they are under new management. After nearly an entire day the manager did not contact me I then called them asking them to provide me with a contact number for the manager which at 1st they didn't want to give and after insisting she provided me with a number that was ringing all the time I then called her back telling her the number is ringing she started shouting at Me just try again try again! After me telling her I tried numerous times.then she dropped the call I then went back to the store and asked her why she dropped the call she insisted Ive sworn at her which I didn't do. I was then supp**** with the managers email address because not even the staff could get hold of him. To date I haven't heard of the manager all I got from his staff was pathetic service. She even said she's not dealing with me any long so how does one call that customer service. When I told her you guys already has my money and now I get this bad service she started shouting at me we don't have your money. I insisted that my bed be either fixed in a time frame of 1 day like the lady advised or replaced or even better refunded. Because they are selling a cheap product at steeped prices and no after service at all.