Disappointed Customer

Hi, we bought couches on the 25/04/2019. It weren’t even 8 months later and the couches started caving in. My husband and I went back to beds 2 go on quality street to complain about it. The guy said we need to send him our receipt and they will come and collect the couches end of February 2020 because that’s when the factory opens. My husband has been communicating with the store manager via WhatsApp , but for someone reason the messages are no longer going through. I tried calling the number atleast 15 times but no answer. I decided to go pass the store and found that it’s currently closed. We need someone to assist us before this matter gets out of control. I tried calling another number via google that says Beds 2 Go head office but still no answer. We paid a lot of money for these couches and we paid it cash! These couches shouldn’t be caving in like this after only 8 months. It’s ridiculous! It’s a pity I can’t do much as my husband works overseas. But if this matter is not sorted out before he comes home , we are taking this matter to a higher authority .