Left stranded the whole day without transport after taking my vehicle in fo service

Took my car in for service at 7am. Arranged to be picked up at work by 2pm. It is not 5pm, the closing time and i have no transport to get to them, and worse to get home.

Several phone calls and all I have had is a promise that they will call me back to arrange transport - 3 hours ago, i was also told that someone is already on the way - well, they must have got lost. This being a long weekend, i had countless things to do before going on my retreat for the Easter.

I suppose, nobody at Motus Toyota cares - they are all with their families.

Theo from the sales department has been uncourteous to the point of rudeness in his dealings with me. The front desk simply frustrated not even wanting to hear what my issue is. Tried to escalate to the dealer principal, but no response, tried the new sales manager, again no response. I wonder who will collect the R5k I owe for this service?

I guess the dealership was better under the Imperial banner. Its a sad way to end a 5 year long relationship.

This is not how you treat a paying customer. As i stand in the rain, i regret having taken my vehicle in there. I hope it is not a ****.

I think this experience has definitely become the final nail in my relationship with Toyota. I will now shop elsewhere. You still have the best coffee, but you are a car dealership, not a coffee house.

Beware people - find another Toyota dealership, lest you be left stranded transport-less over a long weekend like I might be.