PASOP VIR NIGEL BED WORX

I have bought a mattress at Bed Worx Nigel a few months ago. From the start, the mattress was not up to standard. It has been rotated as per the instructions that was on the guarantee. After numerous enquiries at Nigel Bed Worx, a Company called Apple Bedding contacted me. I was informed that the warranty states that I had to use the company's base with the mattress and therefore the mattress was not under warranty. After numerous requests that an agent come out to inspect the mattress they finaly said that they needed photo's of the mattress while on the floor. I have sent the photo's to Apple Bedding and their reply was that the dents in the mattress is actually body impressions. I feel that I have bought a poor product notwithstanding the "15 year warranty". Bed Worx Nigel did not do much to assist me and just passed the bug.