LK
Lorraine K
1 reviews | Active since Oct 2016
05 Jul 2024, 06:51
Mattress collapsed.
Absolutely shocking service from the Randburg branch. Three quarter bed that cost almost R4000 collapsed and after sending a team to inspect it last Saturday, no communication whatsoever. They fired the staff member who was supposed to be assisting me. Rude attitude too. No after sales service whatsover.
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Replies (1)LK
Lorraine K's updateReviewer Update
06 Jul 2024, 10:34So, a lady by the name of Joyce from Bed World has assisted in sorting out the problem. She apologised profusely and said that a few things went astray when they closed the Randburg branch down. She has gone out of her way to sort my complaint out and will be delivering a new mattress on Friday. Thank you Joyce from turning my bad experience into a good one.
LK
Lorraine K's update06 Jul 2024, 10:34
Reviewer Update
So, a lady by the name of Joyce from Bed World has assisted in sorting out the problem. She apologised profusely and said that a few things went astray when they closed the Randburg branch down. She has gone out of her way to sort my complaint out and will be delivering a new mattress on Friday. Thank you Joyce from turning my bad experience into a good one.