UC
Ursula C

1 reviews | Active since Jun 2011

27 Dec 2018, 15:39

**************** for a Nights Sleep

On 9 October 2017 we purchased what we thought was a "quality" mattress from Bed World in Northgate. This Cloud Nine Epic Comfort mattress is supposed to be "really is epic. In fact, so much so, that it comes with a 20-year service warranty and a 2-year guarantee. The bed is also non-toxic, allergy free and hygienic. Lastly, the Cloud Nine Epic Comfort sleeps two partners of up to 125kg on either side." and yet we will have to replace this sorry excuse of a mattress within 18 months of purchase because it has indentations of hippos on both sides, in-spite of us turning it every second week and both my partner and I weighing less than 80kg. If you are considering spending anything close to R 10 000 on a mattress, skip this poor quality piece of foam as you'll end up spending more with weekly visits to your chiropracter 6 months after your purchase. How Bed World can sell such a sub-standard mattress at such an exorbitant price is just ********.

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Replies (2)
UC
Ursula C's update28 Dec 2018, 10:09
Reviewer Update
In fairness to BedWorld, they have responded to my complaint and have advised me that we need to wait for Cloud Nine to re-open on 14 January 2019 for them to assess the mattress. My opinion of the sub-standard mattress remains but we will await the feedback from Cloud Nine.
UC
Ursula C's update18 Jan 2019, 16:45
Reviewer Update
Cloud Nine have redeemed themselves thus far, when the factory re-opened last week I was contacted and their rep came to test the bed yesterday, today I was called to say that they will be replacing the bed next week! Let's hope that the replacement bed is quality and we don't repeat this story in a couple of months, but for now, some faith has been restored.