Bed world The worst service ever !!!!!!

I bought a Cloud Nine Camden XT Bed set @ Bed world in Centurion on 08/10/2019. In August, my wife and I noticed something that looked like a piece of wood almost pressing through the bottom lining of the base. It seemed that the wood had cracked. The base was making a creaking noise whenever we went to sit or lay it. We contacted Frans, the salesperson and he requested photos of the base. He wanted us to open-up the base, but we refused. My wife told him that they would have to come and inspect it themselves. We sent photos of the base for a color match on 27 August to Frans’ cell and he confirmed receiving it. He was then going to send it through to head office in Boksburg and they would contact us. On 10/09/2020 we called Frans again as no-one had been in contact with us. He said he will follow-up. We asked for the person @ Head office who is JP and we called ourselves. We called, but JP wasn’t available, we left a message, asking him to call us. We left it for a week, called JP again. JP said he was waiting for Herman from Cloud Nine. He will get back to us. Waited again! No return call! Waited!! Called 08/10/2020 – spoke to JP – told me it will be sorted by 12/13 October. Out of desperation we called the Randburg branch – 09/10/2020. My wife spoke to Wendy. She said she would see what she could find out and get back to us. We must give her until Monday afternoon. We called her Monday Afternoon 12/10/2020. She was not available and my wife spoke to Ricardo. He said this matter should’ve been resolved within 3 weeks. He apologized for the delay. He said that he would find out what is causing the delay and call us back. HE CALLED US BACK!! Kept his word and called us back, the only person that kept his word and it wasn’t even his responsibility!! He told us that JP and Herman will have it sorted out by the Friday and contact us. On 22/10/2020 We Called JP again as we heard nothing from him, nor Herman from Cloud Nine. Again JP wasn’t available and we left a message with Lungi, asking JP to give us a call. Called JP again on 27/10/2020 as he did not return our call. Again not available.