poor customer service and not following the consumer rights procedures .

<p>i bought couches at bed and lounge Pretoria Silver Lakes last year 2016 end of July. at a price of R20.000 when I buy those couches i loved them cause they were written guinea leather and they were red in colour .i transported them from pretoria to limpopo johanna as my sales consultants was communicating with me until the problem start. after three month that so called guinea leather couche</p> <p>s started to have cracks or peal of like **** leather. so i called johanna December explaining to her about the couches. she sad i must bring them January cause the supplier opens January. i was surprised cause the supplier she was talking about is bed and lounge suppplier not mine .Grafton everest. as a customer bed and lounge is my supplier. so i told them that i want my money back refund so they told me that i should add another money and take the real guinea leather or they will take them to repair so that they can put the real leather. still i requested my money back. till now they did not refund me .what makes me angry is that the manager she's not even want to solve this matter and she's always send the sales consultants to talk to me.just imagine guinea leather that takes three months. especially R20.000.CPA rights says the customer has right of refund and exchange or repair so i chose refund as i was not happy with the product .i cact take couches which are repaired. i dont even to talk about the transportation i just want my R20.00 back </p>