Horrible experience

Most dissapointing and pathetic! I had lay buy sofas for a period of 6 months. After the last payment to collect I am told there is no stock!!. To my surprise and knowledge. When one lay buys an item it is kept. But noooo! Not with bed and lounge. I was told to wait for 3 days. After 3 days and being furious I called and spoke to the manager. The call was even worse. I now Need to wait another week and even 7 days longer if I want a refund.. Imagine the inconvenience... Just useless man!