Poor serivce, damaged goods by Bed City

Bought 092cm Windsor Bed (Black) + Suite Nite Mattress at Bed City Somerset Mall for R2580.00 cash on 23/05/2015 and ever since June I have been experiencing problems with the bed. The one side of the mattress started sagging immediately and after two weeks, the bed frame started creaking. Numerous calls to Bed City followed with the one excuse after the other. Mid-June Patricia went on leave but promised everything will be sorted out once she is back from leave and will contact me. July I had to call again, and again and again. Eventually late October the bed frame was replaced, but because the whole were drilled so close to the edge the driver explained that it will start creaking again. Its a month later and the bed is starting to creak again. Called Bed City today again to ask when is the mattress being sorted out and again Patrica tells me that she gave my details to their supplier, Vitafoam - spoke to Ronel who advised that Herman will be attending to the problem. Nobody contacted me - I am absolutely disgusted by the service, not to mention the product that I have bought. Its surprising that shops still think that consumers must be satisfied with poo service and goods.