Bad customer service.

My name is Melissa Lasnibat, I purchased a Orth Premium Queen size bed from The Bed Shop in Nelspruit on the 2nd of December 2017. I haven't really been sleeping on the bed as I work long hours and on the road a lot. Recently I've noticed that the matress is sagging away on the LH side of the bed.

I have taken photos and informed the store which I purchased the bed from, the lady informed me that I would need to pay transport fees for them to exchage the bed for me as I live in Barberton which is about 50km's from Nelspruit. I feel that this is really unfair and unreasonable as I have already paid transport fees the day that I bought the bed, and would expect that when it is a faulty product that the store/managnent would compensate one by exchanging the bed without charging me transport fees.

This is really poor service.

I would appreciate it if someone could contact me to sort this out.

Thank you Melissa ********** 599