********* refund practices

I returned 2 products to the value of R1100 to BOT on 14 May 2026 and to date the refund has not reflected in my account. I queried this with head office and their explanation was that the card that I used to purchase the item was not the same as the card I used when I returned it. I explained that I had used my digital card to pay and when I returned the item I used my physical card but it is the same account.

I am not sure if this is a **** on their side as at no time during the 3 weeks that I returned the products that they called to inform me that there was a problem doing the refund. How many of us really look at our statements when we do a return to check if the money has been refunded to the account. I truly do not accept that it was a banking error