AS
Alicia S
1 reviews | Active since Dec 2020
07 Jan 2025, 17:51
Not willing to help even though the product that was suggested by a constant at the store did not help
I bought a product from Beauty on Tap Gateway. When I went to the store one of the consultant came to be while I was looking at the products and asked me what I was looking for so I explained to her. She recommend a product and I used it for few days and it had darken my complexion. When I went back to the store they advised that can not help in anyway.. this is really disappointing as I buy products from this store and now that a product doesn't help your skin but makes it worse. No one is willing to assist.
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Beauty on TApp's replyOfficial
08 Jan 2025, 08:22Hi Alicia,
Thank you for letting us know about your instore incident.
Per South Africa’s Health Regulation we cannot accept returns of skincare. This is clearly outlined on our returns policy and we also clearly outline that we cannot accept returns due to adverse reactions.
It is likely that the product may be causing darkening due to the the following reasons:
- Ingredient interaction: you could be layering the toner with other ingredients that are not compatible with AHAs and BHAs. This also includes products that have higher active percentages
- This is a toner that should only be used at night 2-3 times a week due to it being an exfoliating toner. Please note this toner should not be used with retinol or vitamin c in a PM routine.
- Due to this toner being an exfoliating toner it could have a peeling effect which does cause darkening in the beginning but once the skin peels and exfoliates off it reveals new and brighter skin.
An AHA BHA toner should typically be used for 2-3 weeks to see results. It is likely a few days is still too early to see results of the product.
We hope this response provides more clarity and assistance.
We hope this response provides more clarity and assistance.
Beauty on TApp's reply08 Jan 2025, 08:22
Official
Hi Alicia,
Thank you for letting us know about your instore incident.
Per South Africa’s Health Regulation we cannot accept returns of skincare. This is clearly outlined on our returns policy and we also clearly outline that we cannot accept returns due to adverse reactions.
It is likely that the product may be causing darkening due to the the following reasons:
- Ingredient interaction: you could be layering the toner with other ingredients that are not compatible with AHAs and BHAs. This also includes products that have higher active percentages
- This is a toner that should only be used at night 2-3 times a week due to it being an exfoliating toner. Please note this toner should not be used with retinol or vitamin c in a PM routine.
- Due to this toner being an exfoliating toner it could have a peeling effect which does cause darkening in the beginning but once the skin peels and exfoliates off it reveals new and brighter skin.
An AHA BHA toner should typically be used for 2-3 weeks to see results. It is likely a few days is still too early to see results of the product.
We hope this response provides more clarity and assistance.
We hope this response provides more clarity and assistance.