Yes

Can you please please assist because I really don't know or what is happening right now, I bought a stove at Beares Wynberg Branch Cape Town so sales assistant didn't check if they have stock or so I bought this item and they delivered to my house but I was not at home the time, only to find out she gave me the item that was on the display and full of finger print and stretch and wrapped with clear plastic 😔. I called the store the 29th August to inform the manager that I'm not happy with the product and I escalated to their customer service and I spoke to the lady called Andrea saying I must be in touch with the store and they took my details till today I didn't get my refund.... I need help to get my refund because it's this excuse every day I contacted the store and the customer care.