Worst service ever at Bears Soshanguve Crossing

I would like to lay a formal complaint of the bad service I received on Friday 26 October 2018 and Monday 29 October 2018 when I went to settle my account. A lady named Lerato from Bears Soshanguve Crossing gave us the worst service ever, in the two days mentioned above. all I have ever wanted is to make a settlement of my Bears account. Friday 26 October 2018, we waited over 30 minutes before she (Lerato) could assist us. She told us that our card is either not working or does not have enough funds. We went to Capitec to change the card in order to pay. When we returned we had to wait again because she told us that she was busy with her books and we should wait. When she came she just took our card swiped it and she said your card is declining. She took the card out from the machine, not even trying it for the second time, she put it down on her table with my ID and she continued with her books. We didn't even know what was the reason for the card to decline now. I took my card and my ID and left without complaining. On Monday, 29 October 2018, we went again to make a settlement of our account and we withdrew money to make this payment, we found the same lady Lerato, who told us that she is waiting for authorization from someone, we waited for over 5 minutes, she then asked for my ID, and no one came to do the authorization she claimed she was waiting for, telling the staff in the shop to close the doors. I gave her my ID she asked us how much are we paying, I told her we paying settling the account. She told us how much to pay, when I was busy taking out the money she said to us that we must hurry up because her transport. She (Lerato) does not deserve to be working with clients period. I don't think I will ever buy at Bears because of her. The money I was paying every month is for her to get a salary at the end of the day, but she treat people like trash.