Worst Service

I bought a TV with Beares Quagga and only after a year the TV went blank when i switched it on out of the blue. I logged a call with the branch on the 06AUG2025 and i followed up multiple times because i was told i will receive a call for people to come collect my TV for fixing. The TV has an extended maintenance plan which I'm paying for which covers for the extra 2 years. I again followed up multiple times only to be told to wait for a call only to find out that my call was not logged properly and i had to do a process of sending pics of the TV which i did and I'm still waiting on feedback-Its been 15 days of me waiting for assistance. I even called the head office they said they will follow up with the store but i see its no success - I called the head office today and i was told that the Agent handling my complaint is on leave. what a ridiculous service I'm getting from bears. Never again will i buy from that store because this is not the 1st case i reported. There was also an issue with my couch that got torn and that was never resolved.